You can always change or cancel an order with a status of Changeable, Pending or Backordered. To view an order's status, click on My Account in the online store and enter the order number and order confirmation number that was on the screen after the order was submitted. You can also find this information on the confirmation e-mail receipt. Be sure to proceed through the entire checkout process. You will receive a new Order Confirmation showing any changes you've entered or a Cancellation e-mail showing your order has been cancelled.
Orders typically ship from our warehouse via FedEx within 2 - 5 business days if all ordered items are in stock. As a rule, we will hold your order if an item is on back order. The order will ship complete once all items are in stock. During the checkout process, you will have the option to select "Delete backordered items and ship the items that are available". If this is your preference, we will send available items and consumer needs to place a new order for any items deleted.
Not satisfied with the quality of a product? Please notify us directly using the customer satisfaction contact information listed on the product label.
We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you're ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us section.
"To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers.
Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS:. The (S) signifying a secure page. Unsecured pages being with HTTP:."""
All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.
We accept Discover, Visa, MasterCard and American Express. Your credit card is charged at time of shipment, not before. Sorry, we are currently unable to accept personal checks or C.O.D.'s.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions nor other content of this site are error-free. If an error is found,please contact us via the "Contact Us" section of this site and a correction will be made.